How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store.
What shipping options are available?
We have Standard Delivery for Free (7-14 business days).
Sure, if you need an expedited shipment (3-8 business days), just choose this delivery option and pay for it while placing your order, we are glad to provide this service.
When will my order ship?
In-stock merchandise typically ships within 2 business days from the time an order is processed.
How’s the delivery time?
Standard Delivery for Free: 7-14 business days
Expedited shipment with extra cost: 3-8 business days*Please note: Shipment dates on all orders are estimated, not guaranteed.
How do I check my order?
Once the product is shipped, a tracking number provided by our logistic partner will be updated in your order. You can use it to track the parcel online.
How can I return a product?
We offer a 30-Days Money Back Guarantee.
Please note that products must be unused, returned in the original packaging without product quality issues and shipped within 30 days of delivery, and you will only need to pay the return shipping fees.
Please send us an email to notify us your decision to return. Your order number and reason for the product return must be included in the email (photos attached if necessary). Our customer support will give you clear direction for how to return. A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.
What if I received damaged or incorrect merchandise?
In such cases, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please Email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is out of stock, we’ll notify you once we have the estimated arrival date, or we could work with you to suggest a suitable replacement.