FAQs

Placing an Order

 

How do I place an order?

First, click on the product image or product name to view the item details. Choose the color or size, and then enter the quantity you want to purchase.

You can click the “add to cart” button to proceed to checkout directly, or click “Continue Shopping” and buy later with other items.

You can view your cart by clicking on the cart button in the upper right-hand section of every page.

You can contact us by Email or call us if you have any questions.

How do I pay for the order?

We accept the major credit cards (Visa, MasterCard, and Discover).

You can also choose PayPal or Stripe to pay for your order.

How do I change or cancel my order after I’ve placed it?

We will accept changes or the cancellation of your order for items that have not shipped or if they are on back-order.

To change or cancel your order, please contact us by email or call us. We’ll do everything we can to accommodate your request. Once an item has shipped, cancellation is not possible. Click here to access our Return Policy.

How long is the product warranty?

We are proud to offer a 2-year warranty on all our products.

 

Price, Taxes and Fees

Why is the price for an item different from when I added it to the shopping cart?

Prices are subject to change, including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

Also, we do our best to list the products with the correct price. However, if it occurs that a price is wrong, we will contact you before dispatching the product and will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.

Do you charge sales tax?

We follow the local legal requirements for sales tax collection. Please note that your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement.

Please contact us by Email or call us if you have any questions.

 

Shipping & Delivery

How do you calculate your shipping and handling charges?

We offer free shipping and handling for all products in our store.

What shipping options are available?

We have Standard Delivery for Free (7-14 business days).

When will my order ship?

In-stock merchandise typically ships within 2 business days from the time an order is processed.

How’s the delivery time?

Standard Delivery for Free: 7-14 business days

*Please note: Shipment dates on all orders are estimated, not guaranteed.

How do I check my order?

Once the product is shipped, a tracking number provided by our logistic partner will be updated in your order. You can use it to track the parcel online.

 

Returns and Refunds

 

How can I return a product?

We offer a 30-Days Money Back Guarantee.

Please note that products must be unused, returned in the original packaging without product quality issues and shipped within 30 days of delivery, and you will only need to pay the return shipping fees.

Please send us an email to notify us your decision to return. Your order number and reason for the product return must be included in the email (photos attached if necessary). Our customer support will give you clear direction for how to return. A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

What if I received damaged or incorrect merchandise?

In such cases, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please Email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is out of stock, we’ll notify you once we have the estimated arrival date, or we could work with you to suggest a suitable replacement.

 

Account Setting

I forgot my password. How can I get it back or create a new one?

Please click the button of Forget Password while you log in your account. Or send us an email or call us for any needed help.

How can I update my registered information?

Please log in your account, and update the information in My Account. Or send us an email or call us for any needed help.

How can I be removed from the email list?

Please click the unsubscribe link located at the bottom of our subscribed emails, or send us an email with the email address you want to be removed, with “unsubscribe” as the subject.