Returns & refunds

30 days to be sure

We want you to buy with confidence — so beyond your legal rights, we give you a full 30 days from delivery to return an unused item if it's not right for you. Changed your mind? Didn't fit the space? You have a month to decide.

You can also cancel your order any time before it's delivered, no questions asked.

How the 30-day return works

• You have 30 days from the delivery date (as shown in your carrier tracking) to request a return of an unused item.
• The product must come back complete — original packaging and all included accessories.
• Return shipping is paid by you, except in the specific cases listed below.

We cover the return cost when the fault is ours: the item arrived damaged or defective · parts are missing · you received the wrong or an incomplete item · the item doesn't match its description · the shipment was delayed for reasons on our side.

Return shipping is yours in all other cases — for example: you ordered the wrong item, it doesn't suit you, you found it cheaper elsewhere, the purchase was unauthorised, or the product isn't suitable for its intended use.

How to start a return

Email our customer service at support@todeco.com with your order number and the reason for the return. We'll send you a return reference — include it with your parcel so we can process everything quickly.

Your refund

Once your return reaches our warehouse and we've checked its condition, we issue a full refund of the order amount within a maximum of 5 business days, to your original payment method. Any extra cost you paid for a non-standard delivery option is not refunded, unless the return is due to our error (damaged, defective or incorrect item). Received something defective, incorrect or incomplete? Contact us directly with your order number, details and photos if helpful — and please keep the product and its packaging until it's resolved.

Your legal right of withdrawal (14 days)

Independently of our 30-day return policy, if you are a consumer (a natural person acting for personal purposes, outside any commercial or professional activity), you have a legal right to withdraw from your purchase within 14 days, without giving any reason.

The withdrawal period expires 14 days after the day on which you — or a third party other than the carrier, indicated by you — take physical possession of the last item. To exercise it, contact us (preferably by email) at support@todeco.com and tell us your decision to withdraw. Sending your communication before the 14-day period expires is enough to meet the deadline.

Effects of withdrawal. Once the product is returned, we refund the full order amount (excluding extra costs from a non-standard delivery option you chose) within a maximum of 5 business days of receiving the item back, using the same payment method you used, at no cost to you. We may hold the refund until we've received the goods back, or until you show proof they've been sent — whichever comes first.

You must return the goods without undue delay and within 14 days of telling us you're withdrawing. Return shipping costs for a withdrawal are yours. Because some products are large, returning them by standard post may not be practical — on request, we can arrange a collection by our carrier, quoted case by case (the cost depends on your country and the item's size). Contact us at support@todeco.com and we'll send you a quote before you decide. You are only liable for any loss of value of the goods resulting from handling beyond what's needed to establish their nature, characteristics and proper functioning.